Please read
Original Artworks Shipping and Refund policy
There are no refunds on original art works. All original sales are final and sent via courier to your door step.
Fine art print orders take up to 14 business days to process and package. Original artwork take 2-5 weeks to package & prepare for shipment. Once this has passed our packaging team They will ready for delivery.
An automated email will be sent to the email you placed when you first made the order with a shipping number/ tracking.
The team aims to ship your artworks as soon as possible, but please be mindful there are delays
Please expect shipping delays due to the impact of Covid-19 on postal services worldwide. This is impacting our deliveries outside of Australia.
Liability
The artist and their team is not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. Some examples but are not limited to smudging fingerprints on the fine art prints, tearing fine art prints, damaging works, are all non negotiable and fall on the customers responsibility .
Please read the product descriptions thoroughly and carefully. there is no change of mind exchanges or refunds.
under consumer protections, By Australian Law compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched.
Refunds ( once/ if accepted) your item must be in unused and in the same condition that you received it. it must also be in the same packaging.
return Shipping is at the customers expense.
Return policy for Art Prints
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Original Artworks
- Downloadable software products
- Tattoo/ flash booking fee
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: { The Paper Moon Arts Collective level 4/19 North terrace, Hackney 5069 SA }.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Tattoo
Cancellation policy ( tattoo work)
You will be asked for an initial payment upfront to book your tattoo session. This is a booking fee and is non refundable at any time.
Should you need to reschedule your appointment you can do so by simply hitting the “cancel/reschedule” button on your email confirmation for your initial appointment. This must be done at least 14 days from your session to avoid admin fees.
Outside the 14 days you will need to write directly to the artist and admin will find you the very next available, this will require an admin $50 reschedule fee.
reschedules can only take place once, any further reschedules will be a breach and require a new booking fee to book/ re book your session.
Bookings are limited and Only serious applicants need apply.
Cancellations with less than 5 days notice will require a 50% payment of the total tattoo price paid directly to the artist
cancellations with less than 48 hours will require the total outstanding amount paid directly to the artist for loss of income.
All artwork provided in JPEG form by the artist belongs to the artist and cannot be used/ shared on any social media platform or recreated/ sold as NFT or any other images site.
Your finished tattoo however belongs to you.